Running an online store requires you to meet numerous logistics challenges. It is not only about selling highly attractive goods at a reasonable price. It is equally important that you smoothly deliver them to the final recipient. The solution to boost this process and optimize costs is e-commerce management in end2end model. See the details below.
The persons who come across e-sales for the first time may assume that logistics is simple. In reality the online store keeper needs to fulfill a number of duties. They get more complicated and demanding as the scale of business grows – especially that in the face of constantly growing competitors in e-commerce sellers cannot afford to have shortage of stocks or late delivery of goods to customers. These are two major factors leading to e-business bankruptcy.
To make sure your online store can develop, it is necessary to take care of smooth fulfillment of numerous logistics processes, such as:
These are only examples of tasks which the company operating in e-commerce needs to face. As you can see, it takes a lot to complete them on your own, you need considerable financial and human resources. Fortunately you do not have to expose yourself to mistakes at any stage of order processing – the solution is to use external support of the partner which can complete all these tasks in end2end model.
End2end model is adopted by large logistics hubs, such as OEX Business. It is concerned with taking over all logistics tasks and the ones related to final customer service. As part of such a service, the logistics center takes responsibility for the following:
It is possible to entrust an outside partner with customer service too – for example through a hot line or chat, also in many languages. Such a set of services makes the entrepreneur who starts the e-store able to focus on other duties related to e-commerce, e.g. winning new partners and negotiating more favorable conditions of purchase or developing a range of goods in offer. Importantly, end2end model is flexible, and detailed terms and scope of cooperation can be arranged on a case by case basis. It is therefore important that you take a close look at this solution.