Secret Lab is one of the world's largest distributors of gaming chairs, leading the market in Europe and the USA with its Asia-manufactured products. Renowned for innovation and quality, Secret Lab sets the benchmark in the gaming furniture industry by delivering products that merge comfort, style, and functionality.
Secret Lab faced the challenge of establishing efficient and scalable logistics for its innovative gaming chairs within the fast-evolving European market. Aiming to uphold superior customer service and guarantee swift, seamless deliveries, Secret Lab sought a partner capable of navigating the complex logistics landscape across multiple European nations.
Secret Lab's sales expansion necessitated enhancing logistic capabilities to cater to the increasing product demand. The company required a solution to not only streamline delivery processes but also offer logistic flexibility and scalability, enabling swift adaptation to the ever-changing market dynamics and customer preferences.
Here are the key ways we supported Secret Lab in scaling their sales:
As Secret Lab's eCommerce grew, we faced the challenge of fulfilling orders to an ever-increasing number of locations. Currently, we serve as many as 62 different locations worldwide, allowing for broad distribution of Secret Lab products and ensuring their availability to customers globally.
Our collaboration with Secret Lab is lasting over 4 years, demonstrating the long-term trust and efficiency of our logistic solutions. Throughout this period, we've successfully executed numerous projects, continuously evolving and tailoring our services to meet the dynamic needs and demands of the eCommerce market.
successful business collaboration
eCommerce orders fulfilled
"Our partnership with OEX Fulfilio has significantly contributed to our success in Europe. Their understanding of eCommerce specifics and flexible approach to logistics enabled us to effectively scale our operations and provide our customers with the highest quality of service. I recommend them as a trustworthy partner in the fulfillment area."
Yann Karlinski, Ecommerce Sales & Marketing Lead - Europe
SECRET LAB ON THE COLLABORATION